Privacy Policy

Penrith Omoda Jaecoo is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Penrith Omoda Jaecoo manages personal information. It is structured as follows:

1. Personal information Penrith Omoda Jaecoo collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Penrith Omoda Jaecoo and complaints
10. Changes to Privacy Policy

1. Personal information Penrith Omoda Jaecoo collects

The main types of personal information Penrith Omoda Jaecoo collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Penrith Omoda Jaecoosuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Penrith Omoda Jaecoo's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Penrith Omoda Jaecoo's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Penrith Omoda Jaecoo's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Penrith Omoda Jaecoo.

Penrith Omoda Jaecoo collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Penrith Omoda Jaecoo keeps of telephone calls, or emails received, or messages sent to Penrith Omoda Jaecoo or posted on Penrith Omoda Jaecoo's pages on social media);
• Penrith Omoda Jaecoo's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Penrith Omoda Jaecoo collects personal information in connection with running its business directly from the individual concerned. On occasion Penrith Omoda Jaecoo may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Penrith Omoda Jaecoo stores personal information in electronic and paper form.

Penrith Omoda Jaecoo uses and discloses personal information as follows:

• to source vehicles and sell them to Penrith Omoda Jaecoo's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Penrith Omoda Jaecoo's customers and prospective customers;
• to obtain products, services or information from Penrith Omoda Jaecoo's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Penrith Omoda Jaecoo knows about them);
• to operate and manage Penrith Omoda Jaecoo's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Penrith Omoda Jaecoo. For example, Penrith Omoda Jaecoo may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Penrith Omoda Jaecoo also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Penrith Omoda Jaecoouses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Penrith Omoda Jaecoo uses in the operation of the computer program is browsing history on Penrith Omoda Jaecoo's websites, name, contact information, and other information you may input into Penrith Omoda Jaecoo's websites. The level of human oversight Penrith Omoda Jaecoo provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Penrith Omoda Jaecoo's staff.

4. Cookies

Penrith Omoda Jaecoouses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Penrith Omoda Jaecoo's web server. Penrith Omoda Jaecoomay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Penrith Omoda Jaecoo's platforms and those social media platforms. Penrith Omoda Jaecoo's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Penrith Omoda Jaecoo's website.

5. Links to other websites

Penrith Omoda Jaecoo's website may contain links to third party websites. Penrith Omoda Jaecoo does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Penrith Omoda Jaecoo and do not wish to receive these communications from Penrith Omoda Jaecoo in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Penrith Omoda Jaecoo.

7. Overseas transfers

Penrith Omoda Jaecoo's website/s are hosted in Australia. On occasion, a third party service provider Penrith Omoda Jaecoo engages or that Penrith Omoda Jaecoo is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Penrith Omoda Jaecoo holds about them by contacting Penrith Omoda Jaecoo during business hours on (02) 4760 0606 or via the contact page.

Penrith Omoda Jaecoo may require an individual making a request to verify their identity before processing their request.

Penrith Omoda Jaecoo will aim to respond to all requests promptly and within 30 days.

Penrith Omoda Jaecoo may refuse a request where permitted or required by law. Penrith Omoda Jaecoo will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Penrith Omoda Jaecoo and complaints

If you have any queries, concerns or complaints about how Penrith Omoda Jaecoo handles your personal information please contact Penrith Omoda Jaecoo during business hours on (02) 4760 0606 or via the contact page. Penrith Omoda Jaecoo may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Penrith Omoda Jaecoo can understand the nature of your concern. In most cases, Penrith Omoda Jaecoo will ask that you put your request in writing.

Penrith Omoda Jaecoo takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Penrith Omoda Jaecoo's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 4760 0606
• Mailing Address: 2128-2140 Castlereagh Rd, Penrith, NSW, 2750

10. Changes to Privacy Policy

Penrith Omoda Jaecoo may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.